Privacy Policy

Effective January 2024

At Mending Minds Counseling PLLC (“Mending Minds,” “we,” “our,” or “us”), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website and communications.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Information submitted through contact forms
• Appointment inquiries and scheduling requests
• Other information you choose to provide

We may also collect limited technical information such as your IP address, browser type, and website usage data to improve our website and services.

How We Use Your Information

We may use your information to:

• Respond to inquiries and appointment requests
• Provide information about our services
• Communicate regarding scheduling and administrative matters
• Send appointment reminders and practice-related notifications
• Improve our website and client experience
• Comply with legal and regulatory requirements

Confidentiality and Protected Health Information

Information submitted through our website is not intended to serve as a substitute for secure clinical communications. Once you become a client, your protected health information is governed by applicable federal and state privacy laws, including HIPAA, and our Notice of Privacy Practices.

Please avoid submitting sensitive clinical or medical information through general website contact forms.

Text Messaging Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Mending Minds Counseling PLLC regarding:

• Appointment reminders
• Scheduling updates
• Practice notifications
• Administrative communications

Message Frequency

Message frequency may vary depending on your interactions with our practice.

Message and Data Rates

Standard message and data rates may apply based on your wireless carrier’s plan.

Opting Out

You may opt out of receiving text messages at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive SMS communications unless you re-enroll.

Getting Help

For assistance regarding text messaging, reply:

HELP

or contact our office directly at 207-613-6729.

No Sharing of Mobile Information

Mobile opt-in information, consent, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information Sharing

We do not sell or rent personal information.

We may share information only:

• With service providers who assist in operating our business
• When required by law, court order, or regulatory authority
• To protect the rights, safety, or property of our clients, staff, or organization

Website Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our website. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Mending Minds Counseling PLLC
One Middle Street

Portsmouth, New Hampshire 03801

Phone: 207-613-6729
Email: info@mendingmindsllc.com

Website: www.mendingmindsllc.com